Prepare Medical Inc.
Effective date: Sept 1st, 2026. · Last updated: Sept 1st, 2026.
SCOPE OF THIS POLICY
This Consumer Health Data Privacy Policy applies to "consumer health data" as defined under the Washington My Health My Data Act, the Nevada Consumer Health Data Privacy Law, and comparable state consumer health data laws. It applies to residents of those states who use www.preparemedical.com (the "Website").
Canadian residents. If you are a resident of Canada, our collection, use and disclosure of your personal information and personal health information is governed by our Privacy Policy and by the Personal Information Protection and Electronic Documents Act and applicable provincial privacy and health privacy legislation, including Ontario's PHIPA, Alberta's HIA, British Columbia's PIPA and Quebec's Law 25. The rights and response periods described in this policy are those required by the US state laws referred to above. Where we choose to extend any of them to Canadian residents, we do so as a matter of practice and not in substitution for your rights under Canadian law. Access and correction requests from Canadian residents are handled within the timelines required by Canadian law, and complaints may be directed to the Office of the Information and Privacy Commissioner for British Columbia or the applicable provincial commissioner.
This policy applies only to consumer health data. Our general handling of personal information is described in our Privacy Policy. This document is provided separately as required by applicable state law.
This policy does not apply to information that is protected health information governed by HIPAA, information governed by other exempt frameworks, or de-identified data that cannot reasonably be linked to you.
CATEGORIES OF CONSUMER HEALTH DATA WE COLLECT
HOW WE COLLECT CONSUMER HEALTH DATA
PURPOSES FOR COLLECTING AND USING CONSUMER HEALTH DATA
We do not use consumer health data for advertising, marketing, profiling or targeted advertising, and we do not use it to train models.
SOURCES OF CONSUMER HEALTH DATA
You; the prescribing physician network; the dispensing pharmacy; our affiliated technology platform provider; and payment processors, each as described above.
CATEGORIES OF THIRD PARTIES WITH WHOM WE SHARE CONSUMER HEALTH DATA
We share consumer health data only as necessary to provide the services you request, and only with:
We do not sell consumer health data. We do not share consumer health data with advertisers, advertising networks, data brokers or social media platforms. A list of the specific third parties with whom we share consumer health data, together with contact information for each, is available on request from privacy@preparemedical.com.
YOUR RIGHTS
If you are a resident of a state with applicable consumer health data legislation, you have the right to:
Limits on deletion. Certain records are outside our control or must be retained by law, and we will make reasonable efforts to give effect to your request within those limits. Where a prescription has been issued or medication dispensed, the prescribing clinician and the dispensing pharmacy are independently required by law to retain clinical and dispensing records for prescribed periods; those records are held by them, not by us, and are outside our ability to delete. We may also be required to retain limited information for tax, accounting, fraud-prevention or legal-compliance purposes. Where we have shared your consumer health data with a third party, we will notify that party of your deletion request, but we cannot guarantee the actions of parties we do not control. We will tell you which records fall outside our control and why.
HOW TO EXERCISE YOUR RIGHTS
Submit a request by email to privacy@preparemedical.com or by mail to Prepare Medical Inc., Attn: Chief Privacy Officer, 300-15300 Croydon Drive, Surrey, BC V3Z 0Z5, Canada. We will verify your identity before acting on a request, and will not require you to provide more sensitive information than is necessary to do so. We will respond within 45 days of receipt, and may extend that period by a further 45 days where reasonably necessary, in which case we will notify you within the initial 45-day period and explain the reason.
Appeals. If we decline your request, we will explain why and how to appeal. Appeals may be sent to privacy@preparemedical.com and will be decided within 45 days. If we deny your appeal, we will provide a method to contact the Washington Attorney General, or the applicable state authority, to submit a complaint.
CONSENT AND AUTHORISATION
We collect and share consumer health data only with your consent, or as necessary to provide a product or service you have requested. Consent is obtained separately from our general terms, is not bundled with other permissions, and may be withdrawn at any time. Because we do not sell consumer health data, we do not seek the valid authorisation that applicable law requires for sale. Should that ever change, we would obtain a separate signed authorisation containing the disclosures required by law before any sale.
GEOFENCING
We do not use a geofence around any facility that provides in-person health care services to identify or track consumers, to collect consumer health data, or to send notifications or advertisements relating to consumer health data.
DATA SECURITY AND RETENTION
We apply administrative, technical and physical safeguards to consumer health data, including encryption in transit and at rest, role-based access controls, user authentication, and audit logging of access. We retain consumer health data only as long as necessary for the purposes described above or as required by law, after which it is securely destroyed or de-identified.
DATA LOCATION
Consumer health data may be processed and stored in Canada by our affiliated technology platform provider, and in the United States by our physician and pharmacy partners and certain service providers. Where data is transferred across borders, we require contractual and technical safeguards equivalent to those required by applicable law. Data held outside your state or country may be subject to lawful access by authorities in the destination jurisdiction.
CHANGES TO THIS POLICY
We will notify you of material changes before they take effect and, where required, obtain your consent. The effective date appears at the top of this policy.
CONTACT
Prepare Medical Inc.
Attn: Chief Privacy Officer
300-15300 Croydon Drive, Surrey, BC V3Z 0Z5, Canada
privacy@preparemedical.com
Prepare Medical is not a pharmacy or otherwise a healthcare provider and does not prescribe or sell medications directly to consumers. Please see our full terms of use here. Medications are provided by third-party pharmacies and require a valid prescription from a qualified healthcare provider. Prepare Medical uses a third-party platform to facilitate consultations for prescriptions and order fulfillment. Prepare Medical is not responsible for and does not issue prescriptions and does not guarantee that a prescription will be or can be obtained for any given medication. The medication offerings are not pre-packaged and may vary based on the prescriber assessment of your medical history, health and allergy status. To order medications from Prepare Medical, you may be required to complete an intake questionnaire that asks questions regarding your identity and medical history, and you may be required to attend an online telehealth consult with a third-party healthcare provider. Generic medications may be dispensed by the third-party pharmacies where available.. Medications are to only be taken in strict accordance with the directions of a prescribing healthcare professional. Prepare Medical does not guarantee any given medication will be safe, efficacious, or treat any particular condition or disease.
Information provided on this site is intended for educational purposes only and is not to substitute clinical advice from a doctor. This information should not be used to self-diagnose conditions or disease. If you are experiencing an emergency, please call 911 or seek urgent care from a local hospital.
